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Privacy Policy

Last Updated: September 10, 2026

This Privacy Policy explains how Castor Labs AI LLC d/b/a Castor Loop ("Castor Loop," "we," "us," or "our") collects, uses, discloses, and otherwise processes personal information when you visit our websites, communicate with us, purchase or use our services, or otherwise interact with Castor Loop.

This Privacy Policy also explains the distinction between information we collect for our own purposes and information we process on behalf of businesses using the Castor Loop platform.

1. Scope

This Privacy Policy applies to personal information collected through our websites, applications, loyalty platform, customer support interactions, sales and onboarding processes, and related services (collectively, the "Services").

A business using Castor Loop may collect information from its own customers through a loyalty program powered by Castor Loop.

When we process that information on behalf of a Castor Loop business customer, the business generally determines why and how its customer information is used, subject to applicable law.

2. Information You Provide to Us

We may collect information you voluntarily provide to us, including:

name;
email address;
telephone number;
business or organization name;
job title;
billing information;
postal or business address;
account information;
communications with our sales or support teams;
information submitted through forms;
information provided during onboarding or strategy sessions;
communication preferences and consent records; and
other information you choose to provide.

If payments are processed through a third-party payment processor, payment-card information may be collected directly by that processor rather than stored by Castor Loop.

3. Information Collected Automatically

When you access or use our websites or Services, we or our service providers may automatically collect certain information, including:

IP address;
browser type;
device type;
operating system;
pages viewed;
referring pages;
access dates and times;
interactions with our Services;
approximate location derived from IP address;
identifiers associated with cookies or similar technologies; and
diagnostic, security, and usage information.

We may use this information to operate, secure, analyze, troubleshoot, maintain, and improve the Services.

4. Cookies and Similar Technologies

We and our service providers may use cookies, pixels, local storage, and similar technologies to operate our websites, remember preferences, understand website usage, measure performance, prevent fraud, and, where applicable, measure or support advertising and marketing activities.

Some cookies and similar technologies may be necessary for our Services to function. Others may be used for analytics, performance, or marketing purposes.

You may control cookies through your browser settings and, where available, through cookie or consent controls provided on our Site.

Blocking or disabling certain cookies may affect the availability or functionality of parts of the Services.

5. Customer and Loyalty Program Information

Castor Loop provides businesses with tools for operating digital loyalty, rewards, and customer engagement programs.

When a Castor Loop customer uses the platform, information concerning that business's customers ("Customer Data") may be processed through the Services.

Customer Data may include information such as:

name;
email address;
telephone number;
loyalty account or digital card information;
points, stamps, rewards, balances, or redemption information;
transaction or visit-related information submitted to the platform;
loyalty program activity;
referral information;
communication preferences;
custom fields configured by the business; and
other information submitted by or on behalf of the Castor Loop customer.

The business operating the loyalty program is responsible for determining what information it collects from its customers and for providing any legally required privacy notices and obtaining any legally required permissions or consents.

Castor Loop generally processes Customer Data to provide, secure, support, maintain, and improve the Services and to carry out the instructions of the applicable business customer.

6. How We Use Information

We may use personal information to:

provide, operate, maintain, and improve the Services;
establish and administer accounts;
process purchases and subscriptions;
communicate about accounts and transactions;
provide onboarding, support, and managed services;
respond to inquiries and requests;
troubleshoot technical problems;
personalize the Services;
analyze usage and performance;
develop new features and services;
detect, investigate, and prevent fraud, abuse, security incidents, and unlawful activity;
protect our rights, customers, users, and Services;
comply with legal obligations;
enforce our agreements;
send service announcements and administrative communications;
send promotional communications where permitted by law and, where required, with your consent;
maintain records of communication preferences, opt-ins, opt-outs, and consent; and
carry out other purposes disclosed when information is collected or with your consent.

We may also create aggregated or de-identified information that cannot reasonably be used to identify an individual and use that information for lawful business purposes.

7. How We Disclose Information

We may disclose personal information to service providers, contractors, and vendors that perform services on our behalf, including providers of hosting, infrastructure, communications, analytics, customer support, payment processing, security, and other operational services.

We may also disclose information:

when required or permitted by applicable law;
in response to subpoenas, court orders, or lawful government requests;
to investigate or prevent fraud, abuse, security threats, or illegal activity;
to protect the rights, safety, or property of Castor Loop, our customers, users, or others;
in connection with a merger, acquisition, financing, restructuring, sale of assets, or similar business transaction;
to our affiliates where reasonably necessary to operate our business;
at your direction or with your consent; or
as otherwise disclosed when information is collected.

We do not disclose Customer Data to third parties for those third parties' independent marketing purposes merely because the information is processed through Castor Loop.

No mobile information, including SMS opt-in data, telephone numbers provided for SMS communications, or SMS consent records, will be shared with third parties or affiliates for their own marketing or promotional purposes.

SMS-related information may be shared with service providers, telecommunications providers, messaging platforms, aggregators, and other vendors solely as necessary to facilitate and deliver SMS communications, support the messaging program, provide customer service, maintain compliance records, or otherwise provide services on our behalf.

All other information-sharing categories described in this Privacy Policy exclude text messaging originator opt-in data and consent for third-party or affiliate marketing or promotional purposes.

8. Third-Party Providers and Integrations

Our Services may interact with third-party platforms, applications, and service providers.

For example, customers may connect third-party email, SMS, payment, analytics, digital-wallet, or other services to Castor Loop.

Information transmitted to a third-party service may also be subject to that provider's privacy policy, terms, and data practices.

Castor Loop does not control the privacy, security, or data practices of independently operated third parties.

9. Email, SMS, PUSH, and Other Communications

Castor Loop may provide businesses with tools that facilitate email, SMS, PUSH notifications, and other communications with their customers.

Businesses using these tools are responsible for determining the lawful basis for their communications, obtaining any required permissions or consents, and honoring applicable unsubscribe, opt-out, or revocation requests.

If you receive a marketing communication from a business using Castor Loop, your relationship with that business is generally governed by that business's own privacy practices and customer relationship.

Castor Loop may separately send communications concerning our own products and services to prospects and customers who have provided the applicable consent.

Castor Loop SMS Messaging

Castor Loop, a DBA of Castor Labs AI LLC, may send SMS messages to individuals who voluntarily provide their mobile phone number and explicitly consent to receive text messages from us.

Depending on the consent provided, SMS messages may include:

appointment and demo confirmations;
appointment and demo reminders;
responses to general inquiries;
requested information;
account and service updates;
follow-up communications; and
marketing and promotional communications where separate promotional SMS consent has been provided.

SMS Opt-In and Consent

Users may opt in to SMS communications through forms on the Castor Loop website at https://castorloop.com.

Users voluntarily provide their telephone number and actively select one or both separate, unchecked SMS consent checkboxes.

One checkbox provides consent to receive non-promotional SMS messages from Castor Loop, a DBA of Castor Labs AI LLC, including appointment and demo confirmations and reminders, responses to inquiries, requested information, account and service updates, and follow-up communications.

A separate checkbox provides consent to receive marketing and promotional SMS messages from Castor Loop, a DBA of Castor Labs AI LLC.

Consent to receive non-promotional SMS messages does not constitute consent to receive promotional or marketing SMS messages.

Neither SMS consent checkbox is pre-selected, and consent to receive SMS messages is not required to submit a form or purchase goods or services.

We may maintain records associated with SMS consent, including the telephone number provided, the type of consent provided, and information associated with the opt-in or opt-out action.

Promotional SMS Communications

We do not send promotional or marketing SMS messages unless the recipient has separately provided consent to receive promotional SMS communications.

Promotional messages may include special offers, promotions, service or product announcements, and other marketing communications related to Castor Loop.

SMS Message Frequency and Charges

Message frequency varies based on your interactions with Castor Loop and the types of communications you have consented to receive.

Message and data rates may apply.Your wireless carrier's standard messaging and data charges may apply to messages sent to or received from Castor Loop.

SMS Opt-Out

You may opt out of SMS messages at any time by replying STOP to the number from which you received the message.

After you reply STOP, we may send a final confirmation message confirming that you have been unsubscribed. No additional SMS messages covered by your opt-out will be sent unless you subsequently provide consent or otherwise re-subscribe.

SMS Help and Support

For assistance with SMS communications, reply HELP to the number from which you received the message.

You may also contact us at support@castorloop.com or +1 (888) 411-3396.

Carrier Information

Wireless carriers are not liable for delayed or undelivered messages.

SMS delivery and availability may depend on your wireless carrier, mobile device, network availability, and other factors outside Castor Loop's control.

SMS Data Protection

No mobile information will be shared with third parties or affiliates for their own marketing or promotional purposes.

We may disclose mobile information to service providers and subcontractors that support our SMS messaging services, including telecommunications providers, messaging platforms, SMS aggregators, communications providers, and customer support providers, solely as necessary to provide those services on our behalf.

Text messaging originator opt-in data and consent are kept confidential and are not shared with third parties or affiliates for their own marketing or promotional purposes.

This SMS data protection language reflects the messaging-data safeguards included in our compliance template, including protection of opt-in information, consent records, and restrictions on sharing mobile information for marketing or promotional purposes. :contentReference[oaicite:0]{index=0}

Email and Other Promotional Communications

Where applicable, you may unsubscribe from our promotional emails using the unsubscribe mechanism provided in the communication or by contacting us at support@castorloop.com.

Opting out of promotional communications does not prevent us from sending necessary transactional, account, billing, security, or service communications where permitted by law.

10. Data Retention

We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including providing the Services, maintaining business and transaction records, complying with legal obligations, resolving disputes, preventing fraud, and enforcing our agreements.

Retention periods may vary depending on the type of information, contractual obligations, legal requirements, operational needs, and the functionality of the Services.

Customer Data may also be retained in accordance with our Subscription Agreement and the configuration or functionality of the underlying Services.

We may retain limited records of opt-out, deletion, consent, or privacy requests when necessary to honor those requests, maintain communication preferences, or demonstrate compliance with applicable law.

11. Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, destruction, loss, alteration, or disclosure.

We also take reasonable measures designed to protect SMS opt-in information, consent records, and communication preferences from unauthorized access or disclosure.

However, no internet transmission, information system, or storage system can be guaranteed to be completely secure.

Accordingly, we cannot guarantee the absolute security of personal information.

12. Your Privacy Choices and Rights

Depending on where you reside and applicable law, you may have certain rights regarding your personal information.

These rights may include the right to:

request access to personal information;
request correction of inaccurate personal information;
request deletion of certain personal information;
obtain a copy of certain personal information;
object to or restrict certain processing;
withdraw consent where processing is based on consent;
opt out of promotional emails;
opt out of SMS messages by replying STOP; and
opt out of certain other marketing communications.

Not every right applies in every jurisdiction or circumstance.

To submit a privacy request concerning information that Castor Loop controls directly, contact us at support@castorloop.com.

We may need to verify your identity before fulfilling certain requests.

13. Requests Concerning a Business's Loyalty Program

If your information was collected through a loyalty program operated by one of our business customers, you should generally direct your privacy request to that business.

Castor Loop may act as a service provider or data processor on behalf of that business and may assist the business in responding to your request as appropriate.

If you contact Castor Loop directly about Customer Data, we may refer your request to the applicable business.

14. U.S. State Privacy Rights

Residents of certain U.S. states may have additional rights under applicable state privacy laws.

Where such laws apply to Castor Loop's processing, we will honor applicable verified requests and rights as required by law.

Depending on the jurisdiction and circumstances, these rights may include access, correction, deletion, portability, and rights concerning certain uses or disclosures of personal information.

You may contact support@castorloop.com to submit a request.

15. International Users

Castor Loop is based in the United States.

If you access our Services from outside the United States, your information may be transferred to, stored in, or processed in the United States and other countries where our service providers operate.

Where applicable law requires specific safeguards for international transfers, we will use appropriate mechanisms as required by law.

Individuals located in the European Economic Area, United Kingdom, or other jurisdictions with applicable data-protection laws may have additional rights concerning their personal information.

Where we process personal information for our own purposes, our legal bases may include performance of a contract, compliance with legal obligations, legitimate interests, and consent, depending on the circumstances.

16. Children's Privacy

The Services are intended primarily for businesses and are not directed to children under 13.

We do not knowingly collect personal information directly from children under 13 through our business-facing Services.

Businesses using Castor Loop are responsible for ensuring that their loyalty programs comply with laws applicable to minors and children's personal information.

If you believe a child has provided personal information to Castor Loop inappropriately, please contact us at support@castorloop.com.

17. External Links

Our websites may contain links to third-party websites or services.

We are not responsible for the content, security, privacy practices, or data practices of websites and services we do not operate.

We encourage you to review the privacy policies of third-party services before providing personal information to them.

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

When we do, we will revise the "Last Updated" date above.

If required by applicable law, we will provide additional notice regarding material changes.

19. Contact Us

For privacy questions, concerns, requests, or questions regarding our SMS messaging practices, please contact:

Castor Labs AI LLC d/b/a Castor Loop

3495 US-1, STE 34 #1222 Princeton, NJ 08540 United States

Email: support@castorloop.com Phone: +1 (888) 411-3396 Website: https://castorloop.com